IDS’s Managed IT Services offers 24 x 7 remote network monitoring and management. From our Network Operations Center (NOC), we proactively manage your servers, applications, network devices and desktops, identifying and resolving issues before they lead to downtime. Our flexible e-Manage program makes it affordable for small to mid-sized businesses to benefit from the people, processes and technology typically associated with Fortune 500 budgets.

We also back our promise to you with a guarantee that ensures 99% + network uptime.

Our certified network engineers, Help Desk personnel and business analysts provide expertise in all aspects of network design, installation and support. And with Konica Minolta's Help Desk, we answer your questions and resolve your problems in real time.

Benefits of Managed IT Services include:

• Increased network uptime and productivity
• Enhanced network security
• Strategic technology plans, closely aligned with your business goals
• Accurate technology budgets, including quarterly reviews
• Sensible risk assessment
• Comprehensive asset management
• Practical disaster recovery solutions
• Remote network monitoring and management

Whether e-Manage becomes your IT Department (small businesses) or an extension of your existing IT staff (mid-sized businesses), you will benefit from our certified engineers, technology consultants, and state-of-the-art monitoring tools.

IDS’s Technology Assessment allows us to learn about your business, document your current network environment, evaluate its configuration (including all related components), and analyze where it meets your needs and where it falls short. The results of the Technology Assessment include 6-month and 1-year recommendations to improve overall network performance, stability and security. Each recommendation includes cost estimates and prices for ongoing support. Benefits include:

• Provides insight on current network, including complete documentation
• Offers plan for improving network performance, while reducing total cost of network ownership
• Provides baseline and recommendations for future strategy
• Helps budget for future technology expenses
• Introduces e-Manage, a 24 x 7 remote network monitoring and management solution

A certified systems engineer and business analyst will conduct the Technology Assessment during an onsite visit. Both will require access to all servers and workstations. Engineers possess certifications in a variety of technologies, with high levels of expertise in Microsoft, Cisco, ITIL and others.

Our business analyst will meet with the appropriate company executives/employees to conduct on-site interviews. Business analysts speak the language of business, as well as technology, and offer practical, cost-effective guidance.

Based on a monthly subscription fee, e-Manage clients enjoy the following:

• 24 x 7 proactive remote network monitoring to ensure top network performance, reliability and security
• 24 x 7 Help Desk support
• Onsite engineer support
• Backup data management
• Security patch management
• Virus monitoring and updates
• Spam filtering
• e-mail archiving and retrieval
• PDA and mobile technology management
• Liaison to Internet and Telecommunication service providers
• Monthly service reports
• Quarterly technology reviews
• Strategic technology and budget planning

As your strategic partner, you will receive, Expert Advice, Exceptional Value and Guaranteed Uptime.